logo
Shopee MY Help Center
Shopee Policies

Hi, how can we help?

[New to Shopee] How to generate my order's E-Invoice?

English | Bahasa Malaysia
 
📣 Important Announcement:
 
  • The Inland Revenue Board of Malaysia (IRBM) has announced that effective 1st of August 2024, the mandatory adoption of e-invoicing will be implemented.
 
An E-Invoice is a digital representation of a transaction between the seller and you as a buyer which contains all relevant data fields required by the IRBM. An e-invoice will replace paper or electronic documents such as invoices, credit notes and debit notes. 
 
You may request an e-invoice upon order completion via the Shopee app or Shopee web. Follow the steps below to learn how you can generate your order's e-invoice.
 
⚠️ Note:
 
  • Keep in mind that you have until the 3rd day of the following month from when the order is completed to request an e-invoice. Find out more about e-invoicing with our E-Invoicing Implementation FAQ.
 
Shopee Web
 
Copy of Copy of Copy of A tracking number indicates that the seller has arranged shipment, and cancellation requires the seller's approval..gif
 
Step 1: Click on your Profile Username
Step 2: Click on My Purchase
Step 3: Select to view Order Details
Step 4: Click on the E-Invoice Icon to see the validity period 
Step 5: View the validity period and click on Confirm
Step 6: Click on Request Now to generate e-invoice
Step 7: Fill out your details and click on Submit
 
Shopee App
 
Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Copy of Co (72).gif
 
Step 1: Click on the Me tab
Step 2: Click on My Purchases
Step 3: Click on your order to view the Order Details
Step 4: Click on the E-Invoice icon to view the validity period
Step 5: View the validity period and click on OK
Step 6: Click on Request Now to generate an e-invoice
Step 7: Fill out your details
Step 8: Click on Submit Request
Step 9: Click OK
 
⚠️ Note:
 
  • Kindly ensure the Email Address you entered is valid so you can receive your E-Invoice through the app. 
  • The Request Now button is only visible when the status of the order is marked Completed 
  • Orders that have been Returned or Refunded will not generate an E-Invoice
 
You can also learn how to download your Order Receipt. Kindly reach out to us via the channels at the bottom of the page if you have any further inquiries.
Was this article helpful?
Yes
No
Do You Have Any Other Questions?
Have a chat with us
Have a chat with us
Shopee: 24Hours, Shopeefood: 7am-11pm
Give us a call
Give us a call
Shopee: 8am-7pm
Shopee Policy
Service Requirement
Privacy Policy
Copyright 2023. Shopee Mobile Malaysia Sdn. Bhd. [201501009497 (1134832-W)]. All Rights Reserved.